Travel Information: COVID- 19 Update

We are closely monitoring the government regulations on statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

The wellbeing of our guests and associates is of paramount importance.

Our Cancellation Policy:

SFS Homebridge is committed to ensuring our customers experience flexibility during these challenging times.

• For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by 31 st July, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.



• For guests making new reservations for any future arrival date, including pre- paid bookings between today and 31 st July,, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.

Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please contact our hotel reservations at 0471-2708088.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

Our Commitment to Cleanliness:

New Cleaning Technologies

In its everyday cleaning, SFS Homebridge will also be using the highest classification of disinfectants recommended by the government authorities to treat known pathogens.

Cleaning Regimen Changes

• Surface Areas:  In public spaces, sfs homebridge has added to its already rigorous cleaning protocols, requiring that surfaces are treated with disinfectants and that this cleaning is done with increased frequency. In guest rooms all surfaces will be thoroughly cleaned. We will keep sanitisers for guest use in the room.



• Guest Contact: To help alleviate the risk of COVID-19 transmission through person-to-person contact, signage are in place to maintain social distancing protocols and will remove or re-arrange furniture to allow more space for distancing. Sanitisors and temperature check station is on place in the reception .



• Food Safety:  All food handlers and supervisors are trained on safe food preparation and service practices. Food service will be done in the rooms following all covid -19 prevention protocols.